Looking for Care

THE DECISION TO ENTER CARE

At Brookvale Healthcare we know the decision to seek professional care support will be a stressful one. Therefore, we consider it our responsibility to make the process as reassuring and easy as possible.

Our Registered Managers each have a wealth of experience in the transition into residential care, making them best placed to sit with both family members and potential residents to discuss the process in full. They will guide you through the process, from start to finish, addressing any concerns you have along the way. We want you to be entirely satisfied by the Brookvale introductory experience.

We invite you to browse through our homes to find the one you feel would best suit the needs of your loved one. Then, call the home and arrange a time to view and discuss any issues or concerns with the care home team.

VISITING A CARE HOME

Each Brookvale home is unique, and some may suit you and your needs better than others. Equally, visiting a care home can be an overwhelming experience. When visiting our homes for a viewing, we would urge you to ask us as much as possible about the home:

Were you made to feel welcome?
Did the staff seem friendly?
Did your questions get answered?
Were you made to feel at ease?
Could you see your loved one as part of the community living within the home?
Were the staff informative?
Did you feel at ease when you left?

PRE-ADMISSION ASSESSMENT

Once you have decided on the home for your loved one, the Registered Manager or part of their team will arrange for what we call a “Pre-Admission Assessment”. This allows a member of staff to meet the potential resident and ensure that the home is the correct choice for them, and that we can accommodate all their needs. If the resident lacks capacity, it is sometimes helpful for loved ones to be present at this stage as we aim to get all the information so that the transition period is as smooth as possible for the resident.

Once this process is completed and everyone is assured that this is the right placement for the resident, the home will arrange for them to be admitted. At all times throughout the process the Registered Manager will keep either the client or their loved ones informed and updated.

TYPES OF CARE OFFERED

Residential Homes: This is a home that provides care 24/7 to your loved one. No trained nurses are employed within these homes, however the Registered Manager and their care staff have a wealth of experience and are all qualified to ensure the needs of our residents are met, with additional specialist training received where needed.

Nursing Homes: These homes provide all the facilities of our residential homes, however they have Registered Nurses within the building 24/7. More complex care needs are best accommodated by a nursing home.

Dementia Care: Many of our homes specialise in dementia care, however, two of our homes specialise in care for those who live with challenging behaviour: Mary Rose Manor and Ranvilles.

Palliative and End-of-Life Care: This can be provided in all our homes.

Respite Care: Subject to availability.

ADMISSION DAY

This can be a stressful experience for the resident and their loved ones. We within Brookvale Healthcare will ensure that this process is as stress free as possible. Our aim is to ensure that the resident feels welcomed and at home. This will, of course, take time. However we will be with you each step of the way, providing support through this stressful and difficult time.

We encourage the family members, if they wish, to come in prior to the admission date and place pictures or familiar items within the resident’s bedroom to encourage the resident to recognise the room as their own.

Remember, never feel frightened to ask questions or make suggestions. Our main concern is the well-being of our residents and their families.

The Next Steps

To discuss you care requirements further call us
or even better visit one of our sites for a cup of coffee and a friendly chat

Care homes Enquire

TESTIMONIALS

My family took the view that care ratings are all very well as a guide but we needed to see for ourselves what was being offered. We are so glad that we did. What we saw when we visited and in the last few weeks that my husband has been a resident makes an absolute farce of the care ratings. This home should be rated very good or even better!

The home is clean and comfortable and always welcoming. We have been offered a choice of decoration for his room which is also kept clean and tidy. The staff work constantly to support and stimulate residents. My husband was greeted by everyone when he arrived and even his smallest whim was anticipated. He is always clean and neatly dressed. He is still settling in but is already more relaxed and looking healthier than previously thanks to good feeding.

I am always informed immediately if anything changes or if there is the smallest concern about him.

I have no hesitation in recommending this nursing home. It far surpasses many with higher ratings.

–

Pam G (Wife of Resident)

Review from carehome.co.uk, 19 December 2019

Following being hospitalised in February, my Dad needed more care than we could give him at home and he settled in well. In March we started looking for a suitable place for him to call home. Having visited a few homes, my sister and I felt that Cross Way House Care Home was the right place for him. We are so glad we made this choice, as the team of staff are all so caring, and genuinely care about the residents. The ambience provides a happy home environment and the attention to detail means you can rest assured that your relative is being looked after physically and mentally.

The Manager and Deputy Manager do an amazing job, as do the dedicated team of staff. The last few months must have been particularly difficult due to COVID-19 but they have kept smiling and ensured residents needs are met at all times. Well done the Care Manager for leading a committed team who go above and beyond – please accept our very grateful thanks.

–

Anne T (Daughter of Resident)

Review from carehome.co.uk, 13 July 2020

Mum joined Cross Way House just a few weeks before covid shutdown so this experience could have been disturbing for her. However, the genuine kindness, compassion and professional care have kept hers and our spirits up. The staff have kept us up to date on mum’s welfare and made it possible for me to wave to her each morning through a window. They have kept Cross Way covid free.

–

G G (Daughter of Resident)

Review from carehome.co.uk, 15 August 2020

My mother arrived at Brackenlea in August 2015 and ever since the family has been delighted with the level of support and understanding shown by everybody on the staff. We continue to be very grateful especially now that the declining and destructive nature of this awful mental condition gradually reduces her knowledge of her surroundings. We have been greatly comforted by the service and professionalism shown by everybody. We are very pleased to recommend Brackenlea to all who find a loved one with this terrible disease.

–

Matthew P (Son of Resident)

Review from carehome.co.uk, 2 Jan 2020

Considering my mum’s mental and physical health when she first became a resident at Seven Arches, two years later she is a different person. This is all down to the fantastic care and support that has been provided by the staff at Seven Arches. There is a truly friendly and homely atmosphere here, I am very lucky to have found such a special place to look after my mum. My heartfelt thanks are extended to everyone at Seven Arches, it is a wonderful place!

–

Lee P (Son of Resident)

Review from carehome.co.uk, 6 March 2020

My father was extremely lucky to spend the final years of his life in such excellent surroundings with so many good and caring people. A spotless home with wonderful loving staff at all levels. It would be impossible to find fault with the quality of care and attention given.

–

Alan (Son of Resident)

Review from carehome.co.uk, 21 September 2020

The care my client received from this home was outstanding. He loved every minute of staying at the home for almost three years. The staff endeavoured to meet his needs wherever possible understanding his psychological and health needs, I would highly recommend it.

–

Marie P (Power of Attorney of Resident)

Review from carehome.co.uk, 17 July 2020

Since mum has been residing at Solent Cliffs back in Oct 2019, I have nothing but praise for all the team. (Managers, nurses, carers and staff). All are an extremely friendly hardworking team and have gone above and beyond to ensure that Mum is safe and cared for with compassion and empathy. The care that my mum has received, especially during the Covid-19 pandemic and in extremely difficult circumstances, I cannot thank the staff enough. I am communicated with frequently and any issues regarding Mum are made aware of and are both confident and reassured with the staff’s decision making. I would, therefore, recommend Solent Cliffs to anyone who was thinking of a safe, friendly, happy, communicative environment for their loved ones.

–

Richard L (Son of Resident)

Review from carehome.co.uk, 12 June 2020

Brackenlea is such a homely place and makes you welcome on each visit; a drink is offered, which is much appreciated!

I have not seen my mum for weeks due to the Coronavirus epidemic, but I know she is well looked after and the staff support this absence by allowing me to talk to her on the phone and via video call. They have gone beyond duty in supporting the residents during this unprecedented outbreak, and I am extremely grateful.

–

Beth G (Daughter of Resident)

Review from carehome.co.uk, 1 May 2020

My mother-in-law was taken in by Marie Rose Manor. They were very new and it was lovely, especially compared to other homes I had visited. The rooms are clean and beautifully decorated and she was very happy there. The staff were friendly and helpful. Sadly, my mother-in-law passed away in December. I would highly recommend Mary Rose Manor.

–

Sharon L (Daughter-in-law of Resident)

Review from carehome.co.uk, 5 February 2020

Looking for Care

The decision to
enter care

THE DECISION TO ENTER CARE

Visiting a
care home

VISITING A CARE HOME

Pre-Admission
Assessment

PRE-ADMISSION ASSESSMENT

TYPES OF CARE OFFERED

Admission
Day

ADMISSION DAY

The Next Steps

TESTIMONIALS

Sign up to our newsletter

Useful Links

Contact

Looking for Care

The decision to enter care

THE DECISION TO ENTER CARE

Visiting a care home

VISITING A CARE HOME

Pre-Admission Assessment

PRE-ADMISSION ASSESSMENT

TYPES OF CARE OFFERED

Admission Day

ADMISSION DAY

The Next Steps

TESTIMONIALS

Sign up to our newsletter

The decision to
enter care

Visiting a
care home

Pre-Admission
Assessment

Admission
Day